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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is click the Help button, which is present on each page. A pop-up window will appear. It contains detailed information about all the actions that you can perform on the given page. Each pop-up menu opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich selection of tutorial video clips illustrating how to work with our Control Panel. They're made for those of you who would like to see how things are getting done instead of only reading articles. In this way, anyone can swiftly become familiar with our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the answer you need, explore our extensive Frequently Asked Questions database, which comprises questions asked by real clients and offers real solutions. We regulary "revamp" our Frequently Asked Questions database with new articles so as to cover all the new additions and innovations related to our platform.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ database either, you can contact our great team of tech support engineers available 24/7/365 and ready to assist you with any issue. Each support ticket you submit will be replied to in less than 1 hour (the average response time is approximately 20 mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 279061

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com